What's the difference between these products?

Introducing Pixel Assist

Your customers have questions.

But hard to find answers on your site results in customer drop-offs and lost business.

What if we could offer instant answers & convert those potential customers?

Meet
Pixel Assist

Does this meet compliance requirements?
Which option is right for my situation?
For a new.....
What is Pixel Assist?
Where can I find the spec sheet?
Do you ship internationally?
Is this qualification nationally recognised?
Does this product contain gluten?
What are the payment options?
Is my data secure?
What languages do you support?
What's the cancellation policy if it snows too heavily to drive?
What reporting is included?
Can I customise the responses?
How does onboarding work?
What is covered by this product?
Is this item available for same-day delivery?
How do I submit a claim?
What's the difference between bronze and gold cover?
What's the R-value I need for a roof in Queensland?

Most websites store knowledge.
Very few make it easy to use.

Product details live in PDFs.
Policies sit across multiple pages.
Support teams answer the same questions
every day.

When information is hard to access,
people slow down, or leave.
Decisions get delayed.

Support costs increase.
Opportunities are lost.

Your website should remove friction,
not create it.

Sounds great, how does it work?

Instead of digging through multiple pages, documents, menus, or contacting support, user's are presented with a familiar chat like interface that surfaces the information they need quickly and efficiently.

The system leverages advanced AI to understand queries and provide accurate, context-aware responses. It can be tailored to your brand language and tone, ensuring a consistent user experience.

Fast, accurate responses reduces support costs, improves customer satisfaction, and helps convert visitors into customers.

What are its features?

Custom UI

The assistant is integrated directly into your website experience, designed to match your brand and style.

Managed solution

We handle the setup, training, hosting, and ongoing maintenance so you can focus on your business.

Bring your own model

We don't charge you markup for the AI usage, we connect your own OpenAI, Claude, etc. account and use the models you prefer at cost price.

CRM integration

We connect Pixel Assist to your CRM so that you can continue to have a single source of truth for customer information and interactions.

No personal data stored

Pixel Assist does not store any personal data, ensuring privacy and compliance.

Australian based hosting

Our solution is hosted and backed-up in Australia, ensuring data sovereignty and compliance with local regulations.

Ongoing optimisation

We continuously monitor and optimise the assistant’s performance, making adjustments to improve accuracy and relevance over time.

Data ownership

You retain full ownership of your data, ensuring control and compliance with your policies.

Monthly reports

Receive detailed monthly reports on trends and insights from your knowledge base, helping you make informed decisions.

Dedicated hosting

Our solution is hosted on dedicated servers, ensuring optimal performance, security, and reliability for your AI assistant.

No model training

We do not use your data to train other models. Your data is only used to answer your user's questions, ensuring privacy and security.

Interested already? Let's jump to the contact form to open a conversation.

Let's talk →

What are its benefits?

Improve customer experience

Give people instant answers without forcing them to search or contact support.

Speed up decisions

Help customers, buyers, and stakeholders choose faster with clear, accurate information.

Convert more visitors

When your website actively helps people find what they need, they’re more likely to stay, engage, and convert.

Reduce repetitive enquiries

Free your team from answering the same questions again and again.

Increase consistency

Ensure everyone receives the same, correct information every time.

Scale support without hiring

Serve more people without increasing headcount.

Differentiate your brand

Be known as the easiest organisation to work with. When information flows freely, business moves faster.

Simple.  Managed.  Low risk.

1.

Ingest your knowledge

We work with you to collect your website content, documents, and resources.

2.

Train the assistant

The system learns your terminology, products, and processes using modern AI techniques.

3.

Deploy to your site

We work with you to integrate the assistant directly into your website experience.

4.

Continuously report & improve

We provide a monthly insights report, monitor performance, refine accuracy, and optimise over time.

We've designed Pixel Assist to be straightforward and low effort for your team.

Who is Pixel Assist for?

Common examples include manufacturers and wholesalers, education and training providers, professional services firms, SaaS and technology platforms, and internal knowledge bases and portals.

If your team repeatedly answers the same questions, this is likely a fit.

Pixel Assist is ideal for organisations with:

  • Large knowledge bases
  • Detailed or technical products
  • Compliance or policy documentation
  • Complex services
  • Frequent support questions

Case study

Redacted Client

Due to the sensitive nature of the information involved, we are unable to disclose the name of this client, but we can share how Pixel Assist helped them transform their website into a powerful, interactive resource for their customers.


The client manages a large catalogue of technical products supported by datasheets, compliance documentation, and specifications. For trades, architects, and project teams, finding the right information often meant searching across multiple pages or contacting support.

Fletcher Insulation — Pixel Assist chatbot UI

We implemented Pixel Assist to answer product and compliance questions instantly and make technical information easier to access, reduce repetitive support requests, and help customers choose products with confidence.


The result is a faster, smoother experience for users, and a website that actively supports decision-making rather than simply hosting information.


The same approach can be configured for any organisation with complex knowledge.


Read the full case study →

Pricing

Simple, predictable pricing

From $599 per month + onboarding

Every implementation includes:

  • Setup and training on your content
  • Australian-based hosting
  • Ongoing optimisation + tuning
  • Monitoring and maintenance, support + improvements
  • Monthly reporting on trends + insights from your knowledge base
  • Privacy first approach to PII + sensitive data

Onboarding is scoped based on the size and complexity of your knowledge base. Designed to cost less than even a few hours of support time each month.

Make your knowledge easier to access

Your team already has the answers. Pixel Assist simply makes them instantly available to everyone who needs them.

If you’d like to explore whether it’s a fit for your organisation, we’d love to chat.