Insight

What a Good Brief Looks Like

June, 2026

A brief does not need to have all the answers. It needs to clearly define the problem. Here is what a good one covers:


  • Business context — who you are, what you do, and any relevant background
  • The objective — what the project is meant to achieve, e.g., increase sales, reduce support enquiries, modernise the brand
  • The end user — even a rough description of who will use the solution is enough to start with
  • The reason — some basis for why the project is needed now, whether that is data, a clear business event, or the honest acknowledgement that the solution is years out of date
  • Post-launch thinking — how will the solution be marketed or driven to? A solution with no traffic plan cannot solve a business problem
  • References — sites/apps you like, sites/apps you hate, and a sense of what "good" looks like for your audience
  • The budget and timeline — even if you have no idea, just be honest about that.

The brief does not need to go into exhaustive detail on all of the above. A lot of the finer points will surface during discovery or scoping, that is exactly what those phases are for. What matters is that a team reading your brief understands the problem clearly enough to start asking the right questions.


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