Agency Gone Quiet or Not Delivering?

Get a clear, honest plan within 48 hours. No lock-in contracts, no jargon, just a straight answer.

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Which one sounds like you?

Your agency has gone quiet or shut down?

We can get your site secured and back under your control within days, not weeks.

Your agency is slow to respond or not delivering?

You shouldn't have to chase your own website. We'll take it from here.

You're just not happy with the results or the cost anymore

A second opinion costs nothing, and there's no pressure either way.

How do we fix this?

Through four simple steps.

1. Free call

We listen to what's actually happened, no obligation.

2. Review

We check what you currently have access to and what state things are in.

3. Clear written plan

A straightforward summary of options and cost.

4. Deliver

We implement the agreed plan and ensure your site is secure and running smoothly.

Interested already? Let's jump to the contact form to open a conversation, or schedule a call.

Message us → or

Why trust us?

We have been through this before.

Pixel Agency was founded by people who helped a previous agency's clients move their sites to safety when that agency closed without warning. We know what this feels like from the other side.

We've seen agency relationships go wrong in pretty much every way they can go wrong, from an agency vanishing overnight with no warning, to a slow decline in quality nobody wants to admit is happening. Either way, the fix starts the same: understanding exactly what you have, and what you're missing.

Our testimonials

What people say about us

“The Pixel team are incredibly responsive, knowledgeable, and always quick to resolve any website issues that come up. It's reassuring to know the Pixel team is only an email away.”

O. Wells

Marketing Manager

PFG Australia

“On time, on budget, and guided us through the whole experience. Pixel went above what was asked of them, helping with additional art assets and providing a landing page while the project was being developed. Exactly what you want from a partner.”

K. Hills

Marketing Manager

Sonata

“Strategic thinking, creative design, technical expertise and exceptional service – everything you'd want in a trusted digital partner.”

C. Smithson

Marketing Manager

Fletcher Insulation

“Pixel built us a website that genuinely reflects the quality of our work, and the ongoing support has been just as impressive. They're responsive, knowledgeable, and incredibly easy to work with. I wouldn't hesitate to recommend Pixel to anyone looking for a partner they can trust.”

T. Jewell

Creative Director

LUMP Studios

“Pixel successfully consulted on a data piece, helping to map out technical aspects that would have otherwise taken the client's team years to discover, if at all!”

H. Nguyen

CTO

Howatson + Co.

“Pixel was incredibly helpful in project managing the launch of our Cyprusays app. As first-time app founders, they helped bring structure to the process, wrote clear user stories and asked the right questions to make sure we understood what was being built at every stage. Their guidance helped us feel informed, supported and confident throughout the development process.”

E. Athanassiou

Founder

Cyprusays

“Our old agency dropped off the map and left us stuck, Pixel had things sorted and flowing again before it became a real problem.”

D. Stefanetti

Director

Platinum Plumbing Plus

Not ready to talk yet?

Five things you should control right now.

Whatever happens with your current agency, there are five things every business should control outright. Answer honestly, most people are surprised by what they don't actually have. We also have a more in-depth article on how to protect your business in case your agency closes.

If you answer yes to all five of the below, great, you're in a really strong position. However, if you answer no to any of these, it's worth taking a look into. Even if you never talk to us.

1. Domain

Do you own your domain name outright, registered to your business, not your agency?

2. Hosting

Do you have direct login access to your hosting account?

3. CMS

Do you have admin access to your website's CMS?

4. Code

Do you have access to your website's source code, or a current backup of it?

5. Email

Is your business email independent of your website hosting, so it keeps working even if your site goes down?

FAQs

Common questions we get asked.

  • Will this cost more than my old agency?
    Not necessarily. We'll give you an honest cost estimate upfront, no obligation to proceed.
  • What happens to my domain and hosting?
    That depends on what you currently have access to, working that out together is part of the free review.
  • How fast can you actually move?
    For urgent situations we can usually start within days. For a considered switch, at your pace.
  • Do I need to sign a long contract?
    No lock-in contracts.
  • My current agency is still around, they're just not delivering, can you still help?
    Yes. Plenty of people we talk to are in exactly this position, nothing needs to have gone wrong for it to be worth a second opinion.

Let's talk about what's happening with your agency.

Fill out the form and we'll get back to you shortly. We know timing is important, so we aim to respond within 1 business day.

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